Guidera Support
Need help with Guidera? Reach the team directly — we're here for account, billing, trips, and app questions.
Contact us
Email hello@guidera.one
Messages are handled by Cyriac from Guidera (Nitrosoft LLC). We typically reply within 1–2 business days.
Prefer a form? Send a message below — it goes straight to the Guidera team.
Help topics
Quick answers to the questions we hear most often.
Getting started / creating an account
Download Guidera from the App Store and create an account with Sign in with Apple, Google, Facebook, or your phone number (one-time SMS code). You can browse travel deals and destinations without an account; signing in unlocks saved trips, AI planning, and other personalized features.
Password reset / sign-in trouble
Guidera uses passwordless and social sign-in (Apple, Google, Facebook, or phone). If you can't get into your account, try the same sign-in method you used originally. For phone sign-in, request a new one-time code from the login screen. Still stuck? Email hello@guidera.one from the email or phone associated with your account.
Guidera Pro subscription
Guidera Pro unlocks unlimited AI trip tools, AI Vision, expenses, collaboration, and more. Billing is handled by Apple through your Apple ID (via RevenueCat). To manage, cancel, or turn off auto-renewal: open iPhone Settings → your name → Subscriptions → Guidera. Use Restore Purchases on the membership screen in the app if Pro doesn't appear after purchase. Refund requests for App Store purchases are handled by Apple.
Trips — free vs Pro
On the free plan you can keep 1 active trip, plus limited AI Trip Snapshots, Journey Briefings, and chat messages. Upgrade to Guidera Pro for unlimited active trips and full AI planning. Create or import a trip from the Trips tab in the app.
AI Vision & Expenses
AI Vision (scan and translate menus, signs, and scenes) and Expenses (receipt scanning, tracking, and splitting) are Guidera Pro features. Free users can explore the rest of the app; upgrade in Membership when you're ready.
Safety / SOS
Guidera's safety tools (including SOS and safety reports/zones) help you stay informed and reach help contacts quickly. They are not a replacement for emergency services. In a real emergency, always call your local emergency number first (for example 911 in the US).
Data & privacy / delete my account
You can delete your account in the app: Settings → Account → Delete Account. Or follow the steps on our Account Deletion page, or email hello@guidera.one. See our Privacy Policy for full details. Deleting your account does not cancel a Guidera Pro subscription — cancel that in Apple ID Subscriptions.
App won't load / stuck on launch
Update Guidera to the latest version in the App Store, check your internet connection, force-quit and reopen the app, or reinstall if needed. If it still fails, email us with your device model and iOS version so we can help.
Developer information
Nitrosoft LLC
Guidera is developed by Nitrosoft LLC.
Founder: Cyriac Zeh
Support: hello@guidera.one
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